Frequently Asked Questions (FAQs): Get Answers

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Shipping & Delivery

What shipping carriers do you use?

We use reliable shipping services to make sure your orders arrive safely and on time. We have options for different needs.

Our shipping services include:

Standard Mail: An economical option that provides delivery over a longer time frame.
EMS: An international express mail service offering fast and secure delivery with broad coverage across most countries.
DHL: A premium international shipping service ensuring the fastest possible delivery.

We choose the best option based on your destination and needs. This ensures a smooth and safe shipping experience.

What if my package is lost or damaged during shipping?

If your package is lost or damaged while shipping, please contact us right away. We will look into the problem and find a solution. We may ask for photos of the damage or require you to file a claim with the shipping carrier.

Can I change the shipping address on my order?

If you need to change the shipping address on your order, please contact us as soon as possible. We will try our best to update the shipping address before the package ships. However, we cannot guarantee this will happen.

Do you offer gift wrapping or gift messages?

Yes, we offer gift wrapping and gift messages on many of our products. You can select this option at checkout and include a personalized message for the recipient.

How long does shipping take?

Shipping times vary depending on the destination and the shipping method selected. We offer a range of shipping options to suit your needs, including standard shipping and expedited shipping.

How long does it take to process an order?

We typically process orders within 2-4 business days. However, some custom or personalized orders may take longer to process.

How can I track my order?

Once your order has shipped, we will provide you with a tracking number that you can use to track your package. You can also log in to your account on our website to view the status of your order.

General Questions

Are your wood products handmade?

Yes, all of our wood products are handmade by skilled artisans using traditional woodworking techniques.

Do you offer customizations or personalizations?

Yes, we offer customizations and personalizations on many of our products. Please contact us for more information.

What payment methods do you accept?

We accept most major credit cards and PayPal.

Are your products environmentally friendly?

Yes, we take sustainability and environmental impact into consideration when sourcing materials and crafting our products.

Refund & Returns

What if I received the wrong item?

If you received the wrong item, please contact us as soon as possible. We will provide you with instructions on how to return the item and will send you the correct item as soon as possible.

What if I changed my mind and no longer want the item?

If you changed your mind and no longer want the item, you can still initiate a return within the 14-day return period. However, you will be responsible for the cost of return shipping and may be subject to a restocking fee.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we can cancel the order and issue a full refund. If the order has already been processed, we may not be able to cancel the order.

What if my package is lost or damaged during shipping?

Can I return a personalized or custom item?

We do not accept returns on personalized or custom items unless they are defective or damaged.